Order Exchanges
To ensure a seamless transaction, please carefully review your order details, including size, design, and quantity, before finalizing your purchase. Unfortunately, we are unable to accommodate exchanges for errors in these selections. However, you may cancel your order within a 24-hour window and place a new one with the correct specifications. Our dedicated support team is available to assist you with any ordering needs.
Order Cancellations
Timeframe: Within 24 hours of order placement
You may cancel your order within 24 hours of placing it. Beyond this timeframe, the order may have already entered processing, making cancellation unfeasible. A 10% cancellation fee, based on the total order value, will be applied. To cancel an order, please contact us via email
Returns and Refunds
Returns are accepted within 180 days of delivery. After this period, the order is considered final, and refunds are no longer available. Returns and refunds are permitted under the following circumstances:
- Items arriving damaged or broken
- Products differing in design, size, or material from the original order
- Receipt of incorrect items
- Significant deviations from the product description
Ineligible Items for Return or Refund:
- Items that have been worn, washed, or altered
- Defective items not attributable to our oversight
- Items lacking original tags
- Items with minor, fixable thread issues
Returned items must be in their original condition and packaging.
Refund Claim Requirements
When filing a refund claim, please include a shipping label/receipt, proof of purchase, evidence of defects, and relevant communications such as email screenshots.
Return and Refund Process
Please direct your inquiry to support@azerolive.com along with the required documentation. We commit to responding within 2-3 business days regarding your eligibility. Follow the provided instructions and dispatch the package only upon receipt of a confirmation email containing the return address. Provide the carrier’s tracking number for returned items. Customers are responsible for return shipping costs.
Refund Processing Time
Refunds are typically processed within 2 business days of receiving the return. Upon email confirmation of receipt, we will issue a full refund, including original shipping costs. If there are delays beyond 10-15 days, please contact your bank or credit card company. For inquiries about delayed refunds.
Important Notes
Our return policy is valid for 180 days from the delivery date. Items may be returned or exchanged within this timeframe, with customers responsible for shipping expenses. We are not liable for damages or losses that occur during return shipping. For any ineligible requests or lost returns, customers should handle these matters independently.
Before initiating a return, please consult our Support Team for guidance and clarification.
Customer satisfaction is our #1 priority, and we will do everything possible to assist you. Thank you for choosing Azerolive. If you have any questions, please don’t hesitate to contact us via “Contact Us”.